We now have a form you can fill out that will send all of the requested information to Rakuten’s dedicated help email address.

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You have every right to be upset with Rakuten.com – and every right to never shop there again if that is your decision; however, we all have an obligation to provide Rakuten.com with any information that may help them prevent future credit card fraud. You aren’t providing this information to help yourself – you are providing it to help other consumers have a better shopping experience on Rakuten.com. Please take a few minutes to respond to the questionnaire. Thank you.