Please consider helping Rakuten prevent future fraudulent charges!

You have every right to be upset with Rakuten.com - and every right to never shop there again if that is your decision; however, we all have an obligation to provide Rakuten.com with any information that may help them prevent future credit card fraud. You aren't providing this information to help yourself - you are providing it to help other consumers have a better shopping experience on Rakuten.com. Please take a few minutes to respond to the questionnaire on the following page.

Fill out the information in the form below, and it will automatically be sent to Rakuten's dedicated help email.

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First Name:*

Last Name:*

Email:*

Message:

1. What was your order number?*

2. What was the date of the fraudulent charge?*

3. Did you receive a link for the product you purchased from someone else? (Y/N)*

4. Did you see any suspicious links, data, images, etc. on the Rakuten site during your transaction? (Y/N). If yes can you describe these?*

5. Was any additional information entered at Rakuten.com (such as the bill-me-later application):*

6. What type of computer were you using to make your purchase? (PC, MAC, ipad, Kindle, Smartphone)*

7. What browser did you use to make the purchase? (Firefox, Explorer, Chrome, Safari)*

8. Do you have any antivirus or antimalware software installed? (Microsoft, Norton, McAfee, etc.)*

9. What bank issued the credit card that reported the fraudulent activity (Chase, Bank of America, Wells Fargo, etc.)*

10. What type of credit card was it (MasterCard, Visa, Discover, Amex, etc.)?*

11. Was this a virtual card? (Y/N)*

12. Did you make any other purchases on the day same day (or subsequent days) until the fraud was reported? (Y/N) If so, what stores?*

13. Did you enter a new card number, at the time of purchase, or was this a card number that was already stored on the Rakuten.com website?*

14. Did you get any additional information about the fraudulent activity that happened after your purchase on RDCS (store, location, shipping location/name etc.)?*

15. Was the fraud report to the Police? Internet Fraud Center? FBI or Secret Service? (Y/N). If yes can you describe?*

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